Our Policies

1. Acceptance of Terms

Welcome to Best SMM Panel ("us," "we," or "our"). By accessing or using our website best-smm-panel.net (the "Site") and the services offered therein (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use our Services. We reserve the right to modify these Terms at any time. Your continued use of the Services following such modifications constitutes your acceptance of the new Terms.

2. Description of Services

Best SMM Panel provides social media marketing (SMM) services, including but not limited to the provision of followers, likes, views, comments, and other forms of social media engagement across various platforms such as Instagram, TikTok, YouTube, Facebook, Twitter (X), LinkedIn, Spotify, Twitch, Telegram, and Discord. Service specifics, including pricing and delivery times, are detailed on our Site and are subject to change.

3. User Accounts

To access certain Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You must notify us immediately of any unauthorized use of your account.

4. User Conduct and Responsibilities

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are solely responsible for any content you provide or link to through our Services. You agree not to:

• Use the Services in any way that violates any applicable federal, state, local, or international law or regulation.
• Engage in any activity that is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Site is stored, or any server, computer, or database connected to the Services.
• Provide links to content that is illegal, promotes illegal activity, or infringes on the intellectual property rights of others.
• Use our Services to promote hate speech, violence, or discrimination.
• Resell or attempt to resell our Services without our express written permission.

We are not responsible for the content of the social media profiles or posts to which our services are directed. It is your responsibility to ensure that your content complies with the terms of service of the respective social media platforms.

5. Payments and Fees

All prices for Services are listed on our Site and are subject to change. Payment must be made in advance for all Services. We accept various payment methods as indicated on the Site. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. All payments are processed through secure third-party payment processors.

6. Service Delivery

We will make commercially reasonable efforts to deliver the Services as described on our Site and within the estimated start times and completion rates. However, delivery times are estimates and not guarantees. Delays may occur due to factors beyond our control, including changes in social media platform policies or technical issues. We are not liable for any damages or losses resulting from such delays. The "completion rate" is an average and may vary for individual orders.

7. Intellectual Property

The Site, its content (excluding user-provided content), features, and functionality, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, are owned by Best SMM Panel, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF OUR SERVICES, SUCH AS INCREASED SALES, FAME, OR BUSINESS OPPORTUNITIES. THE ENGAGEMENT (FOLLOWERS, LIKES, ETC.) PROVIDED MAY NOT INTERACT WITH YOUR CONTENT BEYOND THE INITIAL SERVICE DELIVERY.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL BEST SMM PANEL, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. OUR TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THE USE OF THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICES IN THE PRECEDING THREE (3) MONTHS.

We are not responsible for any account suspension, content removal, or penalties imposed by social media platforms. Using SMM panel services carries inherent risks, and you assume full responsibility for these risks.

10. Indemnification

You agree to defend, indemnify, and hold harmless Best SMM Panel, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

11. Termination

We reserve the right to terminate or suspend your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Services, us, or third parties, or for any other reason.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction - e.g., State of Delaware, USA], without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Services shall be instituted exclusively in the federal or state courts located in [Your City, Your Jurisdiction].

13. Contact Information

Questions about the Terms of Service should be sent to us at support@best-smm-panel.net.

1. General Policy

At Best SMM Panel, we are committed to customer satisfaction. This Refund Policy outlines the circumstances under which we may issue a refund. By purchasing our Services, you agree to this Refund Policy and our Terms of Service.

2. Eligibility for a Refund

Refunds are not automatically guaranteed and are considered on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

• Non-Delivery of Service: If we fail to initiate the delivery of the purchased service within 72 hours of the estimated start time (as specified on the service page or order confirmation) and the delay is not due to factors outside our control (e.g., incorrect link provided by you, private account status, social media platform outages).
• Significant Under-Delivery: If the quantity of the service delivered is significantly less (e.g., more than 30% short) than what was ordered, and we are unable to complete the order or provide a suitable alternative within a reasonable timeframe. This does not apply to natural drops in followers/likes over time, which can occur.
• Service Not as Described: If the service provided is materially different from its description on our Site. Minor variations do not qualify.
• Accidental Duplicate Order: If you accidentally place and pay for the same order twice, you may be eligible for a refund for the duplicate transaction, provided you notify us immediately and before the duplicate order is processed.

3. Circumstances Where Refunds Are Generally Not Issued

We generally do not issue refunds in the following situations:

• Change of Mind: If you simply change your mind after an order has been placed or service delivery has begun.
• Partial Delivery with User Interference: If services are partially delivered and then you change your username, make your account private, delete the post/profile, or otherwise interfere with the delivery process.
• Expectations Not Met Regarding Organic Results: We do not guarantee that purchased followers/likes/views will engage with your future content, lead to sales, or provide any specific organic outcome. Our service is to deliver the specified quantity of engagement.
• Drops After Completion: Some services may experience a natural drop in numbers over time. While we strive for high retention, we are not typically responsible for drops that occur after the order is marked as completed, unless a specific refill guarantee is offered for that service.
• Account Suspension/Penalties by Social Media Platforms: While we use safe methods, using SMM services inherently carries some risk. We are not responsible for any actions taken by social media platforms against your account.
• Incorrect Information Provided by User: If you provide an incorrect link, username, or other necessary information, and the service is delivered to that incorrect destination or cannot be delivered as a result.
• Orders for Services on Restricted Content: If your content violates the terms of the social media platform or our own Terms of Service.
• Funds Added to Account Balance: Money deposited into your Best SMM Panel account balance is generally non-refundable but can be used to purchase any of our services.

4. How to Request a Refund

To request a refund, you must contact our customer support team via email at support@best-smm-panel.net or through our Site's support ticket system (if available) within seven (7) days of the order placement or the issue arising. Your request must include:

• Your account username and email address.
• The Order ID.
• A clear and detailed explanation of the reason for your refund request.
• Any relevant evidence (e.g., screenshots).

Failure to provide this information may delay or prevent the processing of your request.

5. Refund Processing

Upon receiving your refund request, we will investigate the issue. This may take up to 5-7 business days. We reserve the right to attempt to complete the service or offer an alternative solution before issuing a refund. If a refund is approved, it will typically be processed back to the original payment method used for the purchase within 7-14 business days. The exact time may vary depending on your bank or payment processor.

If the original payment method is unavailable, we may offer a refund in the form of credit to your Best SMM Panel account balance.

6. Chargebacks

Initiating a chargeback or payment dispute with your bank or payment processor without first contacting us to resolve the issue may result in the immediate suspension or termination of your account and a ban from future use of our Services. We take chargebacks seriously and will contest fraudulent claims.

7. Policy Modifications

Best SMM Panel reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of our Services after such changes constitutes your acceptance of the new Refund Policy.